The Democratic approach is overly bureaucratic and procedural, creating absurd regulations that stifle common sense and disrespect the intelligence and capability of ordinary people and small businesses.

• Process-Driven Governmental Failure

• "it's not about deregulation it's about de proceduralization you are asking people to do the wrong job because you don't have confidence in their intelligence or their care you do not legislate care or diligence you know you you trust and you build more um reflective legislative cycles that come back and say how was this implemented."

  45:21 Watch ↗

• "somebody at a daycare in my district told me they were not legally allowed to peel a banana in their daycare their licenser told them they would need like like 10 more sinks before they could legally peel a banana they can open a bag of chips but they can't peel a banana that's crazy."

  44:58 Watch ↗

The Democratic party's obsession with identity politics has become a self-parody, preventing the party from cohering and reaching voters outside its base.

• Elitist Culture & 'Woke' Alienation

• "I mean I I saw a little bit of that event you described and it was a caricature of everything that is wrong with our ability both to cohere as a party and to reach to those who don't always agree with us and we cannot go on like that."

  51:38 Watch ↗

• "we watched the what I considered a spectacle of the Democratic National committee chair election in which it seemed to devolve into there uh yeah into sort of like we we need a left-and left-handed Mongolian caucus and a right-handed this caucus and and not and and what we did was fine we just have to communicate it better."

  49:14 Watch ↗

Democrats are perceived as prioritizing abstract or foreign issues (like foreign aid) over the immediate, tangible, local concerns of their constituents (like school funding and infrastructure).

• Elitist Culture & 'Woke' Alienation

• "… we don't have air conditioning in our schools like and so if you know when they see that you know usaid is spending $3 million or whatever on putting together a comic book that feels pretty pretty unrelated to our experience and to what we've been asking for"

  30:40 Watch ↗

• "and the first thing that your colleagues did were they were out there there uh in front of the usaid building um and that was the first sort of visible action on the part of Congress uh and I suspect that there are people in your District who say well that that's what I'd expect uh that's what I'd expect they're not racing to the ramp Parts but something that that is essential to my uh life."

  29:55 Watch ↗

The party establishment engages in self-serving post-election analysis, asking the wrong questions to get answers that absolve them of responsibility for losses.

• Internal Party Dysfunction & Organizational Decay

• "one of the things that's frustrating to me is like you know you get the answer to the question that you ask and people have been asking the wrong question repeatedly they ask the question that delivers the kinds of answers they want to hear that doesn't uh that doesn't you know um indict them in any way or their responsibility or or or agency in a system."

  6:38 Watch ↗

Democrats misunderstand the economic desires of working-class voters, wrongly assuming they just want cheap consumer goods rather than economic dignity, good jobs, and the ability to produce things of value.

• Elitist Culture & 'Woke' Alienation

• "it's cost of living it's about cheaper stuff and I'm like I don't think this my my family my community we don't want cheap crap that's not the point of this we want what is worth having we want to be able to work one job we want to be able to own land we want a Level Playing Field for small businesses."

  7:10 Watch ↗

The party's abstract, national-level focus on 'democracy' is disempowering and fails to connect with voters who see democracy as being built through tangible, local, and community-level actions.

• Ineffective Economic & Policy Messaging

• "a lot of the narrative and and the discussion about like democracy democracy like it misses it misses the the the it's almost disempowering to people to say our entire world is based on one vote no like democracy persists and all of these small and all of these like personal like like microscopic things it is how well you know your neighbors …"

  7:30 Watch ↗

Democrats rely too heavily on a consultant-driven 'industrial complex' that pushes generic, one-size-fits-all messaging that feels disconnected from and irrelevant to local communities.

• Ineffective Economic & Policy Messaging

• "a lot of times it feels like the national agenda is so you know there just like this industrial complex of you know Consultants that want to sell the same TV ad in Ohio as Washington State … because it feels like a lot of discussion is never talking to us or even about us you know it's telling us that there's a problem that's wrong and that we need their help to fix it."

  8:05 Watch ↗

The Democratic Party's fundamental flaw is its condescending attitude, telling voters what their problems are and offering top-down solutions instead of listening to and respecting their local knowledge and desires.

• Elitist Culture & 'Woke' Alienation

• "I think kind of the the original sin in politics is condescension you know it's saying like I know you know first of all you know you say hey I've got a you know hey if you're nice to me and you check all the right boxes may you can apply and maybe I'll give you help you know like I don't want to apply for your stupid grant that I won't get I want to have a strong Regional economy I don't want to get retrained into serving cocktails on a golf course I want to be able to harvest timber in the woods that my family's been doing for generations."

  17:35 Watch ↗

Democrats failed to effectively connect their major policy achievements, like the infrastructure law, to the tangible, lived experiences of voters, ceding the narrative to opponents.

• Ineffective Economic & Policy Messaging

• "well bibs why should we vote for vice president Harris she had 3 years to do all this stuff now she wants our vote and I said well you see that road outside of your barber shop that just got resurface it's because we had a president and President Biden and vice president Harris who helped deliver the bipartisan infrastructure law …"

  11:24 Watch ↗

Democrats ineffectively try to 'jawbone' voters into feeling better by citing positive data, which dismisses people's negative lived experiences and perceptions about the economy and crime.

• Elitist Culture & 'Woke' Alienation

• "it's hard to job own people into feeling what they don't feel uh you know you can say the economy is a lot better and there are a lot of indices that would suggest that the economy improved greatly under Joe Biden but everything cost 20% more and that's what people were focused on so if you tell them the economy is great they're like what are you talking about."

  12:31 Watch ↗

Democrats repeatedly fall into a trap set by Republicans, reacting to 'clickbait' and becoming props in narratives they didn't create, rather than proactively advancing their own agenda.

• Flawed Strategy & Tactical Incompetence

• "and I think spending more time talking about the things that we we hold dear and not just responding to whatever clickbait shows up in your feed you know that's a trap that's a trap to walk into whatever little diarama they've set up for us and then asked us to go you know uh we're not fighting hard enough if we don't become props and a narrative we didn't we didn't uh orchestrate or or Define."

  34:15 Watch ↗

The Democratic party is strategically absent from non-political media spaces where millions of voters consume content, allowing conservative politics to 'find them' unopposed.

• Elitist Culture & 'Woke' Alienation

• "Rogan people aren't listening to Rogan because they view it as being of the right they don't think of it as political at all they're not looking for politics they're looking for what protein powder to use and an interesting podcast and the politics finds them and some Seasons it's Bernie and some Seasons it's Trump."

  15:07 Watch ↗

The party's desire for a 'Rogan of the left' fundamentally misunderstands the appeal of such platforms; audiences are not seeking political content but are exposed to it incidentally, a dynamic Democrats fail to grasp or replicate.

• Elitist Culture & 'Woke' Alienation

• "this idea that well if only we had a Rogan of the left that's what we need we need a Joe Rogan but for the left and if we had that uh that's the kind of thing that we'd be reaching some of the people we not reaching problem is Rogan people aren't listening to Rogan because they view it as being of the right they don't think of it as political at all."

  14:55 Watch ↗

When faced with voter dissatisfaction, the party's instinct is to lecture people on why they are wrong to be upset, an alienating and counterproductive strategy.

• Elitist Culture & 'Woke' Alienation

• "I do think we run the risk of doing what anybody who's been in any committed relationship or marriage knows you shouldn't be doing I if your spouse or partner comes to you upset with you and you proceed to say you're wrong to be upset here's why you're wrong to be upset you should be much happier than you are yeah you know what's going to happen next."

  16:19 Watch ↗

The party fails to champion tangible, local economic issues that empower people, such as 'Right to Repair' legislation, which would support small businesses and individual autonomy against corporate control.

• Elitist Culture & 'Woke' Alienation

• "I really care about right to repair legislation I want you know I saw explain it yeah so John Deere's tractor is kind of the Genesis of this they started putting in their terms of service contracts saying that once you buy their tractor you can only get it serviced by one of their authorized dealers and that means that at hang season all these tractors"

  19:27 Watch ↗

The national Democratic narrative wrongly frames Americans primarily as 'consumers' seeking cheap goods, ignoring their identity as 'producers' who value making things and having economic agency.

• Ineffective Economic & Policy Messaging

• "all this narrative about American consumers who asked you to defend our identity around consumption like what about American Producers what about making stuff that lasts what about having something that's worth having and so coming out of this election like I've been thinking about you know kind of what can I get we what can we get what what do we want and what is actually worth having because those are not the same things."

  8:51 Watch ↗

The Democratic party has over-intellectualized its values and forgotten how to communicate a focused, singular message about what it stands for, preventing it from connecting with voters.

• Ineffective Economic & Policy Messaging

• "I think our party in in many ways we have over intellectualized our values where we've forgotten how to have a very focused singular message on what we stand for as a party … and until we get back to the basics and until we do a better job of meeting our voters where they are we're never going to be successful."

  23:26 Watch ↗

Democrats fail to engage in permanent, year-round organizing, particularly in minority communities, only showing up right before an election which alienates key voter blocs.

• Neglected Coalition & Demographic Collapse

• "one of the things that frustrates me the most especially as a black voter is the fact that before I was in office we'd only see candidates running for office in my community a week before the election right if we want to win back the house win back the Senate and win back the White House we need to have a permanent organizing campaign every year there is no such thing as an off-ear election every damn election matters now more than ever."

  24:54 Watch ↗

The Democratic party's message is muddled, making it unclear to voters whether the party has a proactive agenda or is merely an opposition force against Trumpism.

• Ineffective Economic & Policy Messaging

• "I think the challenge for a party that cares about institutions is to make clear our message especially now when people can't tell if we have a proactive message or just an opposition message we do have a proactive message and it's about making sure government works for people and serves us well and enhances our freedom but that's not the same thing as being content with the status quo."

  27:48 Watch ↗

The party has abandoned place-based politics and local loyalty, instead embracing abstract, commodified versions of ideas like environmentalism that fail to resonate with communities.

• Elitist Culture & 'Woke' Alienation

• "without that local focus without a fierce loyalty to place representative government fails and it becomes captured by these very um abstract ideas of like environmentalism RIT large as opposed to Lo local loyalty to our woods and our rivers and the place where I want to get buried you know like when we turn environmentalism into a commodity that you can buy at Target you lose the whole thing."

  32:38 Watch ↗

The Democratic approach to 'equity' is often bureaucratic and superficial, failing to address the root causes of inequality and instead creating more red tape that harms small businesses and ordinary people.

• Elitist Culture & 'Woke' Alienation

• "the volume of bureaucratic we have to navigate to run a small business in this country and then you tell me that like they've achieved some kind of equity by translating lawyer gobl into eight languages well if you still have to hire a lawyer to run a small business in the country you're that's not it like you've missed the point and you've boxed a lot of people out of like the the Dignity of Independence."

  33:28 Watch ↗

Democrats overcomplicated their rhetoric on economic issues, failing to connect with voters on a simple, direct level about jobs and improving their lives.

• Ineffective Economic & Policy Messaging

• "I mean uh we we I think over complicated in our rhetoric some of the economic struggles that uh ultimately came down to things like uh people in the trades not having having enough good paying uh job opportunities and a chance to change that through making sure that we enlisted them to build a new generation of American infrastructure."

  40:17 Watch ↗

The long-term nature of major infrastructure projects means Democrats don't get immediate political credit, as voters can't see or feel the benefits within a single election cycle.

• Ineffective Economic & Policy Messaging

• "now the 40 Years of economic uh patterns won't be reversed in four years as we found out you certainly don't get credit for it in four years or less … but the pace that these things happen on means that that's not a bridge you can drive across today and I'm worried that it just got slowed down more by the actions of the Trump Administration."

  40:35 Watch ↗

The Democratic party is perceived as culturally disconnected from and not focused on the values and concerns of a large swath of the electorate, including a majority of Hispanic men.

• Elitist Culture & 'Woke' Alienation

• "clearly there was a cultural element to a big cultural element to this last election and the message was the values of Democrats are not you know your values that they're not really focused on you um they're not focused on you know and it's more than uh that's more than a racial thing because like we said 55% of Hispanic men almost a majority of Hispanic voters voted for Trump."

  47:21 Watch ↗

The Democratic party has become culturally "soft" and avoids engaging with mainstream cultural events and spaces where they might face criticism, ceding that ground to Republicans.

• Elitist Culture & 'Woke' Alienation

• "and unfortunately I think we've gotten um too soft as a party um I mean the fact that President Trump was the first president in history to go to the Super Bowl or show up to a USC uh UFC fight I mean Democrats it's okay to be cool and go to cultural events and you might get booed but that's the game that's what you sign up for."

  48:22 Watch ↗

Democrats pushed major policies, like student debt forgiveness, that were irrelevant and insulting to the vast majority of voters in many districts, then wrongly assumed the problem was just messaging.

• Flawed Policy Design & Unpopular Agenda

• "people really didn't like the formulation of Biden's student debt forgiveness only 3% of my community my district held federally issued student loans so don't tell me that you're doing me a favor and that you know if you message it differently that I would see that it was really a great deal for me and I'm just stupid you know listen to to us get us a program that works."

  50:39 Watch ↗

The way Democrats implement diversity initiatives, through cringeworthy, 'Portlandia'-style corporate trainings, is counterproductive and actively creates Trump supporters.

• Elitist Culture & 'Woke' Alienation

• "what do we mean when we talk about diversity is it caring for people's different experiences and making sure no one's mistreated because of them which I will always fight for or is it making people sit through a a training that looks like something out of Portlandia which I have also experienced and it is how it is how Trump Republicans are made if that comes to your workplace uh with the best of intentions but doesn't actually get it what we're uh what what actually matters here what's actually at stake."

  52:01 Watch ↗

The party fails to meet male voters where they are, leading to significant electoral problems with that demographic, including both college-educated and non-college-educated white men.

• Neglected Coalition & Demographic Collapse

• "it's a big big problem um and I think it's a problem especially for men and white men both educated and non-educated college degree white men um and we as a party we have to do a better job of meeting people where they are um and embracing the lived experience of people and unfortunately I think we've gotten um too soft as a party."

  47:57 Watch ↗

Democrats failed to prosecute the widespread fraud in the Paycheck Protection Program (PPP), missing a key opportunity to demonstrate they were fighting waste and abuse.

• Process-Driven Governmental Failure

• "a lot of our inspector generals were pointing to a lot of this stuff before and Congress failed to act and it drove me crazy crazy it drove me crazy that we weren't going after the fraud that was revealed in PPP truly uh and like why why did we let that like why would they let that slip away as opposed to saying we want to root out fraud waste and abuse wherever it is"

  58:19 Watch ↗

The Democratic campaign organization was dysfunctional at the local level, with leadership abusing staff, neglecting their needs, and actively preventing effective outreach to key constituencies like the African-American community.

• Internal Party Dysfunction & Organizational Decay

• "on the campaign my team and I experienced abuse and neglect from leadership including being cussed down in front of volunteers being denied from doing Outreach to Savannah's African-American community and being barred from working with our local County party. my question to you is how can we ensure our party has effective yearound leadership to organize across the country and how can we Revitalize the local institutions of the Democratic Party especially our counter counter"

  59:03 Watch ↗

The national Democratic campaign failed to empower local leaders like mayors, who are closer to communities, to help shape and deliver the party's message, especially to voters of color.

• Internal Party Dysfunction & Organizational Decay

• "one of my biggest frustrations in the campaign last year was not many mayors were in a driver's seat in terms of helping the party message what was happening on the ground to connect with black voters Hispanic voters and voters of color. um and it's important that we don't forget that Mayors and your members of council your Governors your members of the state legislatures they are closest to the problems but also closest to the solutions"

  59:50 Watch ↗

The Democratic party is destined for failure because it relies on out-of-touch Washington insiders and DNC officials for its messaging instead of elevating the voices of its diverse bench of local candidates across the country.

• Internal Party Dysfunction & Organizational Decay

• "if we continue to to rely on um the DNC and people that have been in Washington for 80 years to be the lead messenger for the party we're never going to be successful. uh we have an amazing bench of democratic candidates all across the country from running to on school boards to Mayors to city folks running for city council we as a party have to do a better job of elating those voices not just during the election but also year round."

  1:00:25 Watch ↗

The Democratic party fails to consistently 'pick the right fights' on behalf of working people, needing to be more aggressive on tangible economic issues like consumer protection to prove whose side they are on.

• Flawed Strategy & Tactical Incompetence

• "where I think Bernie's right is that we need to do more both in terms of our policy focus of delivering things like access to paid family leave and keeping an economic focus on uh who's uh uh who's being served and who's not being served uh picking the right fights there's this moment Democrats are figuring out okay what battles are we going to pick right we got to pick our battles and I think that's mostly right that we can't fight everything everywhere all the time but we got to fight something some things hard."

  1:04:02 Watch ↗

Prominent Democrats failed to act decisively by not calling for President Biden to step aside sooner, despite clear warning signs about his fitness after the debate, thereby endangering the party's election chances.

• Flawed Candidacy & Leadership Vacuum

• "my question is uh what changed in the mindset of the the party members from this short time span within around a month from the debate to his withdraw and looking back now should prominent Democrats such as yourselves brought this issue up sooner and even in danger calling the bad Graces of the president"

  1:06:40 Watch ↗

Democrats have a critical messaging problem because they lack a simple, clear, and precise message that can resonate with the nation, unlike the Republicans' highly effective but simple slogans.

• Ineffective Economic & Policy Messaging

• "Alexis daville wrote in Democracy in America that uh generally speaking only simple conceptions can grip the mind of a Nation an idea that is clear and precise even though false will always have greater power in the world than one than an idea that is true but complex for the past 10 years Republicans have run on four words make America great again and now we are in a uh new golden age apparently I'm curious if each panelist can in maybe a sentence share what are the Democrats and who what do we represent"

  1:09:21 Watch ↗

The political and legislative process favored by Democrats is inherently elitist and exclusionary, designed 'by lawyers for lawyers' and showing a 'massive disregard' for other forms of intelligence, like that of tradespeople who use blueprints.

• Elitist Culture & 'Woke' Alienation

• "I recently found that like it's almost impos it is basically functionally impossible to put um drawings into legislative text it all has to be in language you know so it's like designed by lawyers for lawyers and that is one form of intelligence you want to put a blueprint in Congressional text you can't do it functionally can't do it wow like there's just this massive disregard and disrespect of so many necessary tools to build a legislative process to build a body uh that is reflective of the diversity and Gifts of the American population"

  1:13:31 Watch ↗

Democrats are hypocritical in their treatment of the working class, celebrating them as 'essential workers' during a crisis but failing to treat them with the same respect and importance in normal times.

• Elitist Culture & 'Woke' Alienation

• "we had a pandemic and when we had that pandemic many of us in this room had the opportunity to sit at home in front of a computer and make a good living and we celebrated those people who couldn't do that or decided not to do that because they had to go out and do the things that actually make this country go …"

  1:14:18 Watch ↗

The Democratic Party has a severe 'listening problem' and fails to understand the motivations of key constituencies like Black men, who feel ignored by the party.

• Neglected Coalition & Demographic Collapse

• "the Democratic party not only has a problem of us not asking the right questions but we have a listening problem as a party and I remember uh it was two weeks before the election I was in a barber shop uh in the southeast side of Cleveland …"

  10:33 Watch ↗

The Democratic party is condescending and disrespectful towards non-college and rural voters, approaching them like 'missionaries' trying to make them conform to urban, educated norms.

• Elitist Culture & 'Woke' Alienation

• "the Democratic party sometimes with all good intentions approaches non-college voters rural voters like missionaries and anthropologists come and say we're here to help you become more like us and with that is this message that carries kind of disrespect and disdain even if it's not intended but also a lack of understanding of what really is important to people in those communities …"

  22:41 Watch ↗

The party takes Black voters for granted, assuming their support is reflexive and failing to proactively earn their votes, leading to apathy and defections.

• Neglected Coalition & Demographic Collapse

• "there's the assumption that black voters will reflexively vote for Democratic candidates and certainly not for Donald Trump … well bibs why should we vote for vice president Harris she had 3 years to do all this stuff now she wants our vote."

  10:18 Watch ↗

The Democratic establishment's instinct after the disastrous presidential debate was to 'circle the wagons' and protect a failing candidate, demonstrating poor judgment and a lack of candor that should disqualify them from future leadership.

• Flawed Candidacy & Leadership Vacuum

• "to be like to be uh steering the ship you know like you you have to tell people you know you have to be clear you have to be candid with people about what's going on"

  1:08:11 Watch ↗

The Democratic party defaults to blaming its losses on "messaging problems" rather than admitting its policies or priorities are flawed, demonstrating a lack of humility and a refusal to listen to voters.

• Elitist Culture & 'Woke' Alienation

• "… yeah that was pretty disappointing to watch say there's no problem except for a messaging problem like we're smarter than that we you know the American population is smarter than that to say well if you just said it a different way I would think you were right no like you're saying you're not listening you know there's a lack of humility there's a lack of um service there's a lack of cander"

  49:35 Watch ↗

The Democratic party alienates voters by conveying a cultural disrespect for non-academic life paths, such as working in the trades or raising a family, and must broaden its definition of who is 'respectable' and 'worthy'.

• Elitist Culture & 'Woke' Alienation

• "… that you can have not just academic intelligence but all of it um those are I think those are we need a broadening of the definitions not moving away from what we are holding to as a party but broadening you know what we view as respectable who we view as like worthy of having a seat at the table"

  1:12:51 Watch ↗

The Democratic party's messaging was murky and its priorities were not aligned with the concerns of the broader electorate.

• Ineffective Economic & Policy Messaging

• "in these conversations both Democratic and Republican voters voiced frustrations with the Democratic party's murky messaging and its priorities sparking important debates about where the party fell short these discussions highlighted the challenges Democrats face not just in winning elections but in connecting with the broader electorate."

  0:38 Watch ↗

The party has failed to articulate and pass a common-sense immigration policy that both secures the border and provides a pathway to citizenship, allowing them to be distracted by 'theater politics'.

• Ceding Ground on Crime & Immigration

• "I think as a party and as a country uh we should be able to walk and chew gum at the same time and not get distracted by the theater politics in this conversation um we need this Congress and our president to uh work on fixing our broken immigration system finally passing commense immigration reform and we we can secure the Border as well too but for those that are here that are undocumented we need to have a common sense Pathway to citizenship."

  38:07 Watch ↗

Democrats share complicity in the major institutional and policy failures of the last 40 years (like globalization and the financial crisis), which has led to deep, long-term disaffection among voters who feel left behind.

• Flawed Economics & Corporate Servitude

• "and uh Democrats have some complicity in that uh isn't there a deeper reason for the disaffection of of Voters from a party that is supportive of Institutions uh about the failure of Institutions yeah I mean look if if you're my age or younger … you've been through a lot of policy failure over the years years I mean basically from when I hit voting age in the year 2000 we were subjected to the Iraq War the financial crisis."

  26:26 Watch ↗

The Democratic party establishment has a narrow, flawed view of what makes a candidate 'qualified,' dismissing candidates with non-traditional backgrounds who may actually be more electable.

• Internal Party Dysfunction & Organizational Decay

• "I think changing who is considered qualified and capable of holding office like I was given a 2% chance of winning this seat like I was like laughed out of consultant's office you know to like when I was talking about running so you know I think that might have been to Advantage."

  50:14 Watch ↗

Democrats are too caught up in specific 'vocabularies' and catering to narrow identity groups instead of focusing on the first principles behind their values and building a shared national project.

• Elitist Culture & 'Woke' Alienation

• "if we were more serious about the actual values and not caught up in vocabularies and trying to cater to everybody only in terms of their particular slice of combinations of identities versus the shared project actually think if we thought about it a little bit differently things like diversity would be actually an example of how we reach out beyond our traditional Coalition."

  52:35 Watch ↗

The Democratic party has fundamentally abandoned the working class, leading to its electoral defeat, as articulated by Bernie Sanders.

• Neglected Coalition & Demographic Collapse

• "so the night after the Democrats lost the election Bernie Sanders posted that a Democratic party who has abandoned the working class will find itself abandoned by the workingclass people. my question is to what extent do we agree with Bernie's evaluation that a Democratic party has abandoned the working class and if you do agree what how should the Democrat party Rectify its course so that it can be again the party for the working class"

  1:01:34 Watch ↗

The Democratic party's identity and future direction are unresolved, requiring ongoing internal debate and grassroots involvement to define them, implying a current lack of a settled, unified vision.

• Internal Party Dysfunction & Organizational Decay

• "this this debate this discussion is going to continue it will evolve it will be carried forward by leaders who will help Define what the Democratic party is but also by uh what you demand of it and uh uh so make sure that you're participating in that discussion uh and uh help shape it."

  1:16:28 Watch ↗

Democrats lack big, systemic ideas to address the fundamental economic unfairness that has developed over the last 40 years, failing to offer a compelling vision for working-class people.

• Flawed Policy Design & Unpopular Agenda

• "when you look at the economic Arc of the last 40 years um … and it seems like some of the things are systemic and that you need bigger ideas to say here's how we're going to create a sense of fairness for people who are out there running auto repair shops."

  39:00 Watch ↗